Refund Policy

Our Promise

We want you to be happy with every Tamreez order. Because dates are a food product, our refund policy is built around freshness and food safety.

Damaged, Incorrect or Unsatisfactory Orders

If your order arrives damaged, spoiled or different from what you ordered, contact us within 24 hours of delivery on WhatsApp +971 54 481 4020 or at info@tamreez.ae. Please include your order number and clear photos. After checking, we will either send a replacement or refund the affected items.

Returns

For food safety reasons, we cannot accept returns of opened or used products, or of products that were not stored properly after delivery. Unopened items may be returned only if we have agreed to it in advance.

Customised Orders

Customised gift boxes, including boxes with a printed logo, are made specially for you and cannot be cancelled or refunded once production has started, except where the order arrives damaged or incorrect.

Cancelling an Order

You can cancel an order before it is prepared or shipped by contacting us as soon as possible. Orders already handed to the courier cannot be cancelled.

How Refunds Are Paid

Approved refunds are returned to the original payment method. Banks usually take 5 to 10 working days to show the refund.

Contact

WhatsApp: +971 54 481 4020
Email: info@tamreez.ae